Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

• Our official website;
• Contact forms;
• Consultation requests;
• Discovery calls;
• Proposal and quotation requests;
• Client onboarding;
• Website development projects;
• AI automation projects;
• Chatbot implementation;
• Maintenance services;
• Customer support communications;
• Email correspondence;
• Billing and invoicing communications;
• Any other services provided by Uptra Labs.

This Privacy Policy does not apply to third-party websites, applications, or services that are not operated by Uptra Labs, even if they are linked from our website.

2. Definitions

For the purposes of this Privacy Policy:

Personal Data means any information relating to an identified or identifiable natural person.

Processing means any operation performed on Personal Data, including collection, recording, organization, storage, use, disclosure, transmission, modification, deletion, or destruction.

Client means any individual, business, organization, or other legal entity engaging the services of Uptra Labs.

Website means the official website operated by Uptra Labs.

Services means any professional digital, engineering, automation, consulting, maintenance, or technology-related services offered by Uptra Labs.

3. Information We Collect

Depending on how you interact with us, we may collect different categories of information.

3.1 Information You Provide Voluntarily

You may voluntarily provide information including:

• Full name;
• Business or organization name;
• Email address;
• Mobile or telephone number;
• Job title;
• Business address;
• GST details (where applicable);
• Project requirements;
• Business objectives;
• Brand assets, logos, images, videos, website content;
• Technical credentials (domain details, cloud infrastructure, server credentials, etc.).

3.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address, browser type and version, device information, operating system;
• Date, time, pages visited, referring website, and error logs;
• Cookies and similar technologies.

3.3 Business Information

Where you engage our professional services, we may collect business-related information including:

• Business name, industry, existing workflows, products or services;
• Technical or infrastructure requirement specifications;
• CRM details or other systems (where authorized).

3.4 Payment Information

Uptra Labs does not collect or store credit card numbers, debit card numbers, CVVs, UPI PINs, or banking passwords. Payments are processed through trusted third-party providers. For accounting and legal compliance, we retain:

• Invoice information, payment confirmations, and transaction references;
• Billing addresses and tax records required by law.

3.5 Project Information

To deliver services, we may process:

Website source code, databases, cloud server credentials, FTP/SSH access keys, API keys, design assets, and training datasets.

3.6 AI Services and Automation

Where we build or deploy AI bots, assistants, or custom workflows:

• Client-owned business data remains your absolute property.
• Conversations processed remain under the control of the Client.
• We do not use client business data to train proprietary models unless authorized.

4. Information We Do Not Intentionally Collect

Unless legally required or specifically necessary for a project, Uptra Labs does not intentionally collect Aadhaar numbers, passports, driver's licenses, biometric info, health/medical data, or details about minors.

5. Cookies and Similar Technologies

Our website may use cookies to maintain functionality, analyze performance, remember preferences, and detect fraudulent actions. You can disable cookies inside your browser settings, though some features might be affected.

6. How We Use Your Information

We process your data to:

• Respond to inquiries & schedule calls
• Build & deploy your web and AI assets
• Deliver ongoing technical support
• Handle billing, invoicing & receipts
• Secure the platform & prevent fraud
• Comply with legal requirements

7. Legal Basis for Processing

We process your Personal Data based on one or more of the following legal grounds:

• Your consent;
• Performance of a contract;
• Compliance with legal obligations;
• Legitimate business interests.